Monday, December 1, 2014

Unified Service Desk available for MSD CRM 2015

For the early ones: http://www.microsoft.com/en-us/download/details.aspx?id=43110

What is Unified Service Desk?
Mirrors of applications running in an unified application. All configurable in MSD CRM based on helper entities with configuration parameters.
Have call scripts and actions to guide the user behind a call center desk.

Enjoy!

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